Frequently Asked Questions

Shopping

What kind of lightings do you carry?

We sell lightings of all designs that inspire us, namely modern lightings, minimalist lightings, industrial lightings, Scandinavian lightings, and vintage lightings. All lightings that are nice, inspires, and provides the ideal look to all homes.

How is Light Vault able to offer competitive prices without compromising on quality?

While offering competitive prices is one of our objectives, we maintain high manufacturing standards by sourcing from reliable suppliers with fine craftsmanship. We also consolidate orders to cut down on logistics costs and cut out the middleman meaning maximum savings to you.

Where are your lightings from?

Our lightings are manufactured from China, Taiwan, Thailand, or directly from our own factories.

Do you have a showroom? Can I view your products in person?

We don't operate a showroom as that enables us to reduce costs and offer you high quality lightings at the best prices. All lightings will be as per the images, details and specifications provided in the product links.

Should I measure the area I would like to furnish before I place an order?

Yes we do recommend you measure the space where your lighting will go and any doorways / elevator it needs to pass to get there. This will ensure that your lightings arrive safely at your home.

What currency are you using?

All prices stated are in SGD Currency.

What payment modes do you accept?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express via Paypal platform), Cheque, Bank Transfer and PayPal. All payments are charged in SGD. Please note goods will not be processed until full payment has been received and verified by Light Vault.

I cannot find my order confirmation / tax invoice, can you please resend it?

If you need your order confirmation or tax invoice resent, please email us at sales[at]lightvault.com.sg

Do your products come assembled?

Some lightings does not come pre-assembled. You can engage a qualified electrician to install up the lightings and assembly of lightings is usually included as part of lighting installation services. However, we would recommend you do check with your electrician to confirm this with them directly and ensure they will do so.

Can I self-collect the lighting?

Unfortunately, we do not have self-collection services available at the moment. Sorry about that!

Do you offer trade program for bulk orders?

Yes, we do! We work constantly with corporate companies across the globe. Please contact us for more enquiries!

Customization

Can I customise a lighting?

Depending on your qty or the customization required, we may be able to help! You can contact us for more enquiries!

Delivery

How will my order be delivered?

We are working with our specialist delivery partner to make sure your delivery is professionally handled. Your lightings will be safely packed and in good hands!

Once your order arrives in our warehouse, you will be contacted to arrange a suitable time for receiving your delivery!

How much does delivery cost?

Delivery is free for all orders above $250 and should the order be less, please refer to the charges here. If you have any further questions around delivery pricing, please contact hello[at]lightvault.com.sg

How long does it take for my item to arrive?

We have a range of lead times, depending on when, what and how many pieces you are ordering! Each item comes with or made its own lead time as they could be in our local/overseas warehouse, in production, to order. You can view the individual lead times on each product page!

If you have any questions regarding product lead time, please email us at hello[at]lightvault.com.sg

Can you deliver on Saturday or Sunday?

Unfortunately our delivery and warehouse folks need a rest too! All orders are delivered during the following time slots from Monday to Friday (except public holidays): 10am – 12nn, 2pm – 4pm and 4pm – 6pm.

What are your delivery time slots like?

All orders are delivered during the following time slots from Monday to Friday (except public holidays): 10am – 12nn, 2pm – 4pm and 4pm – 6pm.

What if I am not available during working hours / during the appointed delivery slot?

If you are not able to be home during the delivery window, you can authorise someone to receive the goods on your behalf. You just need to ensure that the authorised person checks the condition of the delivered item and premises before signing off on the delivery order. Should there be any issues, it will need to be reported to the delivery personnel and noted down on the delivery order that will be returned to us. We will not accept any discrepancies reported after the delivery and after the delivery order has been signed clean.

How do I track my order?

You can email us at sales[at]lightvault.com.sg to check on the status of the order.

I received the wrong order, can you help?

Sorry to hear that. Please email us at sales[at]lightvault.com.sg and provide your sales order number, a detailed description of what it is you ordered and what was wrongly sent. We will then reply within 2 business days.

What if I am not at the delivery address when my order arrives?

Our carrier may reschedule the delivery if you are not present to receive the items even after confirming the delivery dates. For rescheduling of delivery after agreed delivery, there might be a re-delivery charge applied.

Can I specify a delivery date?

We do not deliver based on specific dates, but you will be contacted when your products are ready to be delivered. You can then choose a suitable delivery time slot!

Returns

If I receive a defect product, how do I submit a claim?

You will need to email us at sales[at]lightvault.com.sg and provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault. We will then reply within 2 business days.

What if I don't like the item I received, can I request for a refund?

As most items are specially order or made to order upon receipt of your order, we don't accept refunds or exchanges for change-of-mind; seek your understanding in this! We do recommend you go though the product images, details and specifications to ensure that the lighting is right for you.

Can I cancel an order if I change my mind?

If you wish to cancel or change your order after completing the transaction, please notify us within 24 hours from placing the order to avoid incurring a restocking fee. We will not allow any cancellation / change of order after 24 hours from date of purchase All refunds will take 14 days to process.

Warranty

Is there Warranty for the product I buy and what does it cover?

Warranty period differs with each product. You may see the warranty available on each product page. The warranty period commences from the date that goods are received.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way.

How do I claim my warranty?

Easy! Just email us at sales[at]lightvault.com.sg and provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault. We will then reply within 2 business days.